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ServiceNow SecOps (Security Operations Services)

Vulnerability Management Made Simple – Identify, Assess, and Mitigate Risks with Ease and Efficiency!
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By using ServiceNow SecOps, we at LMTEQ enable you to efficiently collaborate between your IT service and IT operations and meet your organization’s security goals without compromising service quality or performance. Our ServiceNow experts assist you in streamlining your security and operations by managing and consolidating your priorities while integrating the existing and third-party tools for a safer security environment.

Why You Need ServiceNow SecOps for Better Vulnerability Management?

Our team recognizes that evolving security requirements and siloed operations can be complex. Our ServiceNow SecOps service addresses these challenges and enables you to gain better vulnerability management and achieve robust security at a faster rate.

Automated vulnerability detection and prioritization

Focus on the most critical threats first, reducing the window of exposure by using ServiceNow vulnerability management.

Threat intelligence feeds and risk scoring

Integrate with threat intelligence feeds and use AIOps to gain real-time data on the exploits in the organization.

Deep integration with ITSM and CMDB

Get a real-time view of your IT environment’s configuration and vulnerability impact analysis by linking directly to affected CIs.

Orchestrated incident response

Integrate SIEM systems, automate incident creation, and assign events to appropriate teams.

SOAR capabilities

Automate complex multi-step remediation process including the user access revocation and firewall rule adjustment.

Dashboard and reports

Visualize overall or drilled-down monitoring of vulnerability KPIs for efficient data-driven decisions.

Our ServiceNow SecOps Services Offering

LMTEQ’s ServiceNow SecOps services are designed to supercharge your security operations and grow alongside your business, adapting to your specific needs.
Two professionals discussing the security incident and vulnerability response through the interactive dashboard.

Security Incident and Vulnerability Response

By using pre-built workflow and automation processes, our team assists you in understanding your security posture and enables you to quickly prioritize critical, high-impact threats in near real-time. We help you generate a root-cause analysis report by creating dashboards, thereby helping to prevent future occurrences. Additionally, we assist you in ingesting data from scanning tools or using CMDB to prioritize vulnerabilities based on asset criticality and potential impact.

Furthermore, vulnerabilities are dynamically scored based on factors such as CVSS scores, exploit availability, and business impact, ensuring that high-risk vulnerabilities are addressed first.

A professional is monitoring and visualizing threat intelligence on a large screen, displaying various key metrics for making data-driven decisions

Threat Intelligence Security Center

Our ServiceNow experts can help you integrate various TIPs, SIEMs, firewalls, and more for centralized operations. This allows you to perform threat modeling, and threat hunting, and visualize threat intelligence in a purpose-built workspace for your threat analysts. Also, our team assists you in generating role-based dashboards, insights, and reporting to measure and monitor progress against key metrics and get real-time, actionable insights.

Ultimately, our team enables you to gain comprehensive visibility into the security process, understand what is effective or not, and take control of potential threats.

A professional is typing on a laptop to configure the Configuration Management Database (CMDB) to prevent misconfigurations in the security process and expedite the resolution of security issues.

Configuration Compliance

We help you to prioritize and respond to misconfigurations quickly with workflows and automation. This enables you to reduce the amount of time spent on basic tasks with orchestration tools. Also, we aid you in centralizing configuration data and remediation tasks across teams by leveraging CMDB. This helps to coordinate workflows and track the progress of issue resolution.

By leveraging AIOps, our team assists you in gaining a better understanding and actionable insights from remediation data and adapting policies accordingly.

Now Assist for SecOps - Our Key AI-Driven Features

We empower organizations to minimize the meantime to contain incidents and enhance analyst productivity by implementing:

Security Incident Summarization

We help organizations accelerate incident containment by implementing AI-powered security incident summarization. This feature provides analysts with concise, relevant details, enabling them to quickly understand the nature and scope of security threats, leading to faster response times.

Resolution Notes Generation

With AI-driven resolution notes generation, we help you streamline post-incident documentation. This feature automatically generates comprehensive and accurate resolution notes, reducing the manual effort required by security teams and ensuring consistent, clear records for future reference.

Interactive Q&A in the Now Assist

We help enhance productivity by incorporating an interactive Q&A feature into the Now Assist panel. This AI-enabled tool enables security analysts to ask questions and receive real-time responses, guiding them through the resolution process and improving the overall efficiency of threat management.

Strategic Value of Our ServiceNow SecOps Solutions

Our ServiceNow SecOps services deliver significant strategic value by aligning security operations with business goals, ensuring your organization stays resilient in an increasingly complex threat landscape. Here’s how we drive business value
  • Proactive Risk Mitigation – Automatically identifies and prioritizes vulnerabilities, enabling you to address critical risks before they disrupt operations, thereby safeguarding business continuity.
  • Cost Reduction through Automation – Streamlines security processes by automating routine tasks, reducing the need for manual intervention, and lowering overall operational costs.
  • AI-Powered Threat Detection – Through AI in ServiceNow SecOps, detect emerging threats in real-time, enabling faster and more accurate responses to security incidents.
  • Data-Driven Decisions – Provides real-time analytics and reporting that inform strategic decisions through AIOps, allowing you to allocate resources effectively and invest in security measures that align with business goals.
  • Regulatory Compliance Assurance – Automates compliance tracking and reporting, helping you meet industry standards and regulations, reducing the risk of penalties, and enhancing your reputation.
  • Scalable Security Solutions – Adapts to your growing business needs, ensuring your security operations can scale seamlessly as your organization expands.
  • Enhanced Team Collaboration – Fosters better communication and coordination between IT and security teams, leading to faster incident response and improved security outcomes.

SecOps Integration with Other ServiceNow Modules

Our ServiceNow experts leverage our ServiceNow SecOps services to deliver comprehensive and efficient security management solutions by integrating with other ServiceNow modules. This integration ensures that your security operations are streamlined and aligned with your overall IT and business processes.

IT Service Management (ITSM)

Automates the creation and tracking of ITSM tickets for security incidents, ensuring efficient resolution and adherence to change management protocols.

Knowledge Management

Provides access to relevant security knowledge and historical data, aiding effective incident handling and vulnerability management.

Threat Intelligence

Incorporates real-time threat intelligence feeds to adjust risk scores and prioritize vulnerabilities, keeping your security posture responsive to new threats.

Service Catalog

Facilitates the creation of service requests for security tasks, streamlining the request and fulfillment process.

Security Operations Orchestration

Automates and streamlines security workflows, improving efficiency and consistency in handling incidents.

Application Portfolio Management (APM)

Connects with APM to assess and prioritize vulnerabilities affecting critical business applications, ensuring timely remediation.

IT Operations Management (ITOM)

Integrates with ITOM for automated asset discovery and improved threat detection, enhancing visibility and operational efficiency.

Configuration Management Database (CMDB)

Uses CMDB data to accurately assess and prioritize vulnerabilities based on asset importance, focusing remediation efforts where they are most needed.

Governance, Risk, and Compliance (GRC)

Automates compliance tracking and risk management, aligning security operations with regulatory and internal requirements for better oversight.

Security Incident Response (SIR)

Automates incident creation and escalation, ensuring structured and effective incident management with reduced manual intervention.

Customer Success Stories

Learn how we resolved the biggest challenges for our Fortune 500 clients worldwide 

Seamlessly deploy ServiceNow across IT and
HR functions for operational efficiency
and superior user
experience.

Read the Case Study

Enhance operational efficiency by automating IT Service Desk (ITSD) processes, with a focus on HR process for operational efficiency and workflows.

Explore the Case Study

Why is LMTEQ the best ServiceNow SecOps provider in India?

  • Certified ServiceNow Professionals.
  • Expertise in integrations.
  • Proven Track Record.
  • Custom ServiceNow SecOps solution.
  • Comprehensive support.
  • AI-driven insights.
  • Strong local presence.
  • Client-centric approach.

As an AI-powered transformation partner, we help businesses unlock potential with ServiceNow to achieve faster, high-quality outcomes.

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