A Unified Platform for Seamless IT Service
Delivery with LMTEQ’s ServiceNow ITSM Custom Solution
Leveraging industry best practices to unify legacy tools into one system, LMTEQ’s ServiceNow ITSM accelerates your digital transformation by optimizing your IT services. Our ITSM services integrate a comprehensive range of service management, from incident, problem, and change management to utilizing advanced capabilities like virtual agents and GenAI (Now Platform). This approach offers scalable solutions that enhance productivity and optimize IT operations.
Our ServiceNow ITSM services simplifies IT operations, offering a flexible, seamless experience that enhances team productivity. Transitioning away from legacy systems allows enterprises to boost efficiency, gain comprehensive insight into specific processes, prioritize customer needs, and foster interdepartmental collaboration with reliable IT services available at all times.
Tailored to your unique business requirements, our ServiceNow ITSM services offers custom configurations to integrate with your organization seamlessly. This approach optimizes workflows and enhances IT service delivery according to your needs. Our ServiceNow ITSM services support various industries, including healthcare, banking, financial services, manufacturing, and more.
Monitor and manage dependencies and relationships among IT services to uphold process continuity.
Gain insights into enterprise infrastructure, operations, and service assets to make informed decisions.
Boost collaboration and business productivity with streamlined knowledge sharing.
Swiftly find and proactively
address the root cause of
problems.
Significantly lower critical incidents and other IT service requests, and quickly restore services through intelligent routing.
Fast-track changes with automated approvals, ensuring control at DevOps speed.
Empower employees and improve customer satisfaction with an AI-powered self-service portal accessible across all devices 24/7.
Get a unified view of the list of services, applications, and more and make data-driven decisions.
Simplify and automate sequential tasks by leveraging AI capabilities, improving customer satisfaction.
Have an intuitive self-service experience with a responsive portal.
Enhance self-service with a user-friendly storefront for products and services.
Efficiently collect service requirements and track agreements.
Centralized service delivery with a unified organizational portal.
Get More, Do More with LMTEQ ServiceNow ITSM Services
Deliver tailored experiences for routine employee needs across IT, HR, and more with a single mobile app.
Boost agent productivity and anticipate major incidents proactively.
Control and verify configuration changes in the pipeline to prevent production issues.
Make informed decisions by gaining comprehensive visibility of your vendors’ information in a single platform.
Streamline workflow, boost productivity, identify inefficiencies, and thereby enhance customer satisfaction through the proven process flows.
Utilize the intelligent chatbot with NLP to understand simple human language to resolve issues swiftly and efficiently.
Slow Incident Response and Resolution
Data Silos and Limited Integration
Lack of Centralized Visibility
High Workload
Dependency on IT Support for Basic Issues
Inability to Track Service Performance
Inconsistent Service Request Fulfillment
Automates incident management for faster response and resolution times.
Integrates with various systems for seamless data sharing and efficient workflows.
Offers a centralized dashboard for real-time monitoring and control.
Automates routine tasks to reduce human workload.
Provides self-service portals for employee independence.
Delivers real-time analytics and performance metrics for monitoring and improving service quality.
Streamlines service request management with clear workflows and automation.
Experience Agile IT Support with LMTEQ’s ServiceNow ITSM pro powered by the Now Platform
Improve incident response times
Accelerate incident resolution
Reduce error rates
Minimize human workload
Enhance customer satisfaction
Anticipate trends for better resource allocation
Consolidate vendor performance insights
Boost efficiency and productivity
Reduced Mean Time-to-
Resolution
Less critical response time
Lessen incident backlog
Simplified CMDB setup
Enhanced Self-Service
Integration of latest
ServiceNow features.
“LMTEQ’s team streamlined our IT service delivery using ServiceNow ITSM. They implemented automated workflows that reduced incident resolution time and improved response rates. Their customization and ongoing support made the transition smooth and boosted our IT operations’ efficiency.”
-Director of Service Management
From a Fortune 500 Financial Organization