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ServiceNow ITOM (IT Operation Management)
Implementation Service

Proactively Predict IT Issues and Automate

Resolution with LMTEQ’s ServiceNow ITOM.

Traditional IT processes typically react to issues after they occur. Although Cloud and DevOps methodologies are agile, they also fall into this reactive break-fix pattern, adding further complexity due to their dynamic nature. With LMTEQ’s ServiceNow ITOM, you can fully control your IT operations on-premise and cloud and break from the pattern. By leveraging ITOM in ServiceNow paired with ServiceNow ITSM, through ServiceNow Operations Workspace we help you to run your operations proactively and improve your IT maturity.

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Professionals are discussing the selection of a ServiceNow Service provider for their ServiceNow ITOM implementation project.

Our Advanced Capabilities of ServiceNow ITOM Service

No Service Outages

Leverage ITOM in ServiceNow, AIOps, and advanced analytics to predict potential IT issues before they impact users or businesses, ensuring smoother workflows.

Full Visibility of Your IT Estate

Gain comprehensive IT infrastructure visibility with both agent and agentless options tailored to your unique needs. These insights enhance your understanding of requirements and support better decision-making.

Minimize User Impact

Ensure high availability and prevent system outages by quickly identifying the root cause of problems through the relationship between changes and incidents.

Deliver Modern Ops

Ensure the changes are deployed smoothly without hindering the services by orchestrating and automating the deployment of changes across development, testing, and production environments.

Connect Your Data

Manage the entire lifecycle of your IT infrastructure while extending your CMDB to establish a strong, robust data foundation.
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Our ServiceNow IT Operations Management Services Offerings

Gain a single source of truth across your organization with ServiceNow CMDB. 

CMDB workspace dashboard in ServiceNow showcasing CMDB health and CI information.

We help you:

  • Integrating multiple IT systems and devices for in-depth insights.
  • Breaking down silos with a unified system of records and actions.
  • Automatically and swiftly populate and refresh information for an up-to-date database to understand risk and its impact.
  • Leveraging a sophisticated unified map to understand technical CI relationships and view the business context.

Achieve service-aware operations by understanding the relationship between IT infrastructure, hardware, and other IT assets.

Service mapping dashboard showcasing the relationship and dependencies between IT and non-IT assets to manage resources properly.

We help you:

  • Integrating CMDB to gain the most updated service topology information, even in a dynamic environment.
  • Leveraging existing discovered data in the CMDB to avoid parallel data collection and thus accelerating time-to-value, reducing risk and minimizing cost.
  • Enabling intelligent traffic mapping[5] to identify significant service-level relationships from traffic flow data while filtering out irrelevant noise.

Gain unparalleled visibility across your organization, including on-premise and serverless infrastructure, through a unified system

ServiceNow discovery dashboard showcasing automated discovery process for new devices.

We help you:

  • Achieving faster time-to-value by automating the discovery of IT hardware and other resources, and updating the CMDB.
  • Improving service availability by minimizing service degradation through better firewall management.
  • Integrating third-party data into your CMDB while checking for data poisoning and duplication.

Proactively identify the issues with preemptive alerts and thus improve customer experience.

ServiceNow Event Management dashboard showcasing the different alerts filtered by priority to address the issue proactively and improve high availability.

We help you:

  • Integrating with third-party monitoring tools through custom connectors for better monitoring and alerting process.
  • Deduplicating the events from the monitoring tools into a single alert that can be automatically correlated with the affected CI in the CMDB.
  • Automating the response to alerts leads to faster resolution of service issues.
  • Creating and customizing the Service Health Dashboard to manage events proactively.

Achieve continuous and steady IT services by gaining in-depth insights into IT operations health.

ServiceNow discovery admin dashboard showcasing the overall issues related to the CIs for a better understanding of asset health.

We help you:

  • Harnessing anomaly detection to uncover hidden data patterns and promptly address abnormalities proactively.
  • Automatically decreasing the frequency of known issue occurrences through comprehensive service health logs.

Leverage the ServiceNow Now Platform for Seamless IT Operations

Utilize the power of Generative AI to translate technical jargon into plain, simplified alert summaries, ensuring operators understand exactly what each alert indicates. Additionally, rely on intelligent alert analysis, leveraging collective knowledge from the ServiceNow IT Operations Management customer base to identify potential causes of alerts and suggest next steps for better customer satisfaction.

With AI :

  • Simplify alert meaning,
  • Analyze alerts automatically,
  • Improve MTTR and response rate,
  • Lower operational costs,
  • Reduce skill gaps,

Achieve your Business Value with the Service Operations Workspace (SOW)

ServiceNow Service Operations Workspace provides a unified platform for operators and service agents to efficiently manage incidents, problems, changes, alerts, and logs, aiming to significantly minimize service disruptions. We assist in deploying various applications in the SOW tailored to your business needs, helping you achieve your objectives.

ServiceNow SOW combines both ServiceNow ITOM and ITSM to track the life cycle of task records such as incidents, requests, and walk-ups in ITSM workflows.

Our Service Operations Workspace Strategy

We leverage the SOW to provide your service agents with a single landing page that offers comprehensive information, including an overview of assignments, outages, and service announcements, allowing them to prioritize tasks based on SLA. Additionally, we implement a situational awareness framework based on asset metrics to speed up incident investigation. Furthermore, by utilizing the recommendation feature we aid you in accelerating the incident resolution process.

Our Value Add-Ons

Challenges

Siloed Operations.

Delayed Incident Detection.

Manual Task Execution.

Fragmented Configuration Management.

Uncontrolled Change Implementation.

Reactive Monitoring.

Our Approach

Unified Visibility – Single platform for comprehensive IT infrastructure view.

Automated Incident Detection – Real-time monitoring and alerting.

Task Automation – Reduces time and human error by automating processes.

Centralized CMDB – Consistent and accurate asset and configuration tracking.

SOW – Improved planning, risk assessment, and execution.

Proactive Monitoring – Early identification and resolution of potential issues.

Customer Testimonials

“LMTEQ’s ServiceNow ITOM implementation. transformed our operations by providing real-time visibility and automating critical tasks, significantly reducing downtime. Their proactive monitoring has helped us avoid issues, ensuring seamless service delivery.”
 CTO, A Fortune 500 IT Company

Why Choose LMTEQ as a
ServiceNow Service Provider?

  • Certified ServiceNow Professionals.
  • Expertise in Implementation and Integration.
  • Tailored Solutions to Meet Your Needs.
  • Time-Zone Aligned Support.
  • Top-Notch Ongoing Support and Optimization Services.

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