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ServiceNow Implementation Services

Transform boundaries into bridges with

LMTEQ’s ServiceNow Implementation Service.

LMTEQ’s ServiceNow implementation can revolutionize the way you work. Breaking down the silos and seamlessly connecting people, technologies, and workflow, our methodology focuses on identifying the most crucial aspects of a successful ServiceNow implementation that provides the most business value. With the right implementation strategy, your organization can ensure the delivery of your business objectives and avoid pitfalls that do not contribute to your success.

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Why You Need ServiceNow For Your Organization

By leveraging ServiceNow, you can realize unparalleled flexibility and customization, making it the ideal platform to drive efficiency, enhance employee experience, and fuel innovation within your organization.

Reach Your Business Goals Swiftly

  • Dynamic investment decisions to capitalize on emerging opportunities such as Gen-AI.
  • Strategic integration of technology for accelerated goal realization.
  • Transparent alignment of investments with overarching business strategies.
  • Rapid execution of investment initiatives to drive swift outcomes.
  • Agile navigation of market shifts to propel efficient goal attainment.

High Degree of Integration

  • Synchronized alignment of diverse systems such as ITSM, HRSD, and more for seamless functionality.
  • Deep integration of technology solutions to create a cohesive operational framework.
  • Comprehensive data sharing and coordination for unified insights and analysis.
  • Robust integration architecture ensures smooth communication between platforms.
  • Strategic alignment of integrated systems to support agile decision-making and adaptive strategies.

Instantly Handle Risk

  • Deploy automated risk assessment tools to identify and categorize potential risks swiftly.
  • Implement dynamic risk response strategies[5] that can be activated instantaneously when risks are detected.
  • Foster cross-functional collaboration to facilitate rapid decision-making and coordinated risk response efforts.
  • Utilize scenario planning and simulations to prepare for and mitigate potential risks in real time.
  • Establish a robust communication framework to ensure timely risk-related information and updates dissemination.

Enhance Employee Productivity

  • Streamline workflow processes with the intuitive platform, reducing manual tasks and enhancing efficiency.
  • Empower employees with self-service capabilities, enabling them to independently resolve IT issues and requests.
  • Improve collaboration and communication across teams through integrated messaging and collaboration tools.
  • Enhance decision-making with real-time employee performance analytics and insights provided by customized reporting and dashboard functionalities.
  • Increase employee satisfaction by providing a seamless and user-friendly experience for accessing IT services and support through the employee center portal.
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Achieve true digital transformation with LMTEQ’s ServiceNow implementation service.

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Implementation of Solution By Workflow

Our ServiceNow implementation blueprint is meticulously crafted to navigate the intricacies of ServiceNow workflows, ensuring the delivery of an optimized solution right from the start. Our developers adeptly integrate ServiceNow into your daily operations, assisting you toward operational excellence and the attainment of your business objectives.

1. Better Customer Experience

Expertise in - Customer Service Management (CSM), Field Service Management (FSM), Order Management for Technology Service Providers, Sales and Order Management (SOM), Financial Service Operations (FSO) and Technology Provider Service Management.

With a relentless focus on customer satisfaction, we harness the power of ServiceNow and implement customer-focused modules to fortify and enhance your service operations. Our proactive approach enables us to swiftly address issues, elevate customer experience, and bolster your bottom line.

2. Improve Employee Experience

Expertise in - HR Service Delivery (HRSD), Legal Service Delivery, Supplier Lifecycle Operations, and Workspace Service Delivery (WSD)

Centered on enhancing the employee experience, we implement ServiceNow's dedicated employee-focused modules to orchestrate a guided journey for employees within your organization. This approach ensures the delivery of more efficient and streamlined employee-focused services, ultimately fostering a more productive and engaged workforce.

3. Optimize Digital Operations

Expertise in - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Enterprise Asset Management (EAM), Telecommunications Service Operations Mgmt., Telecommunication Service Management, Strategic Portfolio Management (SPM), Sourcing & Procurement Operations, and Application Portfolio Management (APM).

Engineered to enhance security and mitigate risk, our team utilizes ServiceNow’s Service Management modules to streamline your digital operations, leading to an enhanced work experience through automated service delivery.

4. Better Risk Management

Expertise in - Security Operations (SecOps), Operational Technology Management, ESG Management, Policy and Compliance Management, Governance Risk Management (GRC), and Vendor Risk Management.

Fortify your organization with an advanced risk management system and steer clear of uncertainties. Our team harnesses a range of security and risk management modules to oversee risk at every level of your organization, minimizing the disruptions caused by change.

5. Embrace Hyper Automation and low-code

Expertise in - App Engine, Automation Engine, and Integration Hub.

Embrace the power of automation to streamline your operations and eliminate repetitive tasks. Our team is here to help you seamlessly integrate your legacy systems into the ServiceNow platform, fostering innovation and boosting productivity with a low-code/no-code approach.

Our Value Additions

Challenges

Choosing customization or out-of-the-box

Data Migration

Change Management

Integration

Performance and Scalability

Security and Compliance

Project Management

Our Approach

Based on the business needs

Specialized expertise or custom solution

Clear Communication and Robust Training

Using out-of-the-box integration (API)

Load testing, Tuning API calls, Caching.

Adhering to GDPR, HIPAA, or other relevant regulations

Plan, prioritize, and clear communication with stakeholders

The Four Factors That Make Our Implementation Successful

Our ServiceNow implementation plan revolves around four major factors that pave the way for definite success.

A group of professionals discussing the LMTEQ’s four factors that make the implementation successful.

Define Short and Long-term ROI goals

Our team collaborates closely with yours, delving into the intricacies of your business case and capability roadmaps. Through this process, we meticulously define and prioritize the business value you anticipate from the ServiceNow implementation.

Ensure You Have a Foundational CMDB and Its Associated Process

We support you in establishing foundational capabilities for CMDB modeling and maintenance by implementing a baseline framework. Begin with a concise or limited set of configuration items (CIs), gradually expanding them as your capabilities grow and evolve.

Capturing Quick Win Opportunities

We aid you in uncovering cost-effective, highly noticeable opportunities such as incident management, service catalog, and request fulfillment. This allows for the rapid involvement of a broad user base in requirement development, acceptance testing, and utilization, thus creating momentum for the rollout and utilization of additional capabilities.

Focus on Building Effective Organizational Change Management

For implementation, our focus remains consistent for both technical and managerial tasks. We support you in crafting a governance operating model, providing training and skill enhancement, and managing organizational change by assessing resource allocation and executive backing.

The LMTEQ Difference

Our ServiceNow Implementation team will work with your team closely during the entire implementation
and assist you in achieving your business milestones.
The infographics showcasing how LMTEQ enables new ServiceNow best practices without affecting the client’s existing old business.

Why Choose LMTEQ as a
ServiceNow Service Provider?

  • Certified ServiceNow Professionals.
  • Expertise in Implementation and Integration.
  • Tailored Solutions to Meet Your Needs.
  • Time-Zone Aligned Support.
  • Top-Notch Ongoing Support and Optimization Services.

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