Working across ServiceNow modules like : ITSM, ITOM, GRC
Working as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint.
Working as an Ops engineer to fix bugs.
Working in larger projects as a developer to support initial implementation of new ServiceNow features.
Working in DevOps to maintain ServiceNow platform versions (ie. Release upgrades).
Knowledge transition from external implementation partners for new modules.
Keep technical expertise up to date.
Dimensions and Special Challenges :
ServiceNow system used by entire Shell (100 000+ users) across the globe.
The current ServiceNow platform uses ITSM, ITBM & LSM modules with future modules like ITOM & GRC/SecOps being planned for implementation.
Virtual working in a global environment with culturally diverse teams and across many organizational.boundaries (within and across IT support and delivery organizations, incl. suppliers)
High degree of application, technology and SaaS landscape complexity and integration Ø Working as one team with business support teams to ensure seamless development and deployments of changes and maximum added value for the business by proposing continuous improvements in line with the business needs and strategy
Mandatory Qualifications and Skills :
Hands On experience as a software engineer.
HTML5/CSS/AJAX/.Net/Java/Webservices/GlideRecord.
Client Side and Server Side Scripting / Client & Server API’s/SaaS integration services.
ACL & debuggingACL & debugging.
COTS (Commercial Off The Shelf Software).
Understand basic fundamentals of iterative development and continuous delivery.
Understand basic fundamentals of software development processes and procedures.
Understand incremental delivery and use metrics to track progress against the intended time-line.
Experience in working in agile/scrum delivery teams/DevOps.
Self-starter and able to handle concurrent tasks with appropriate priority.
Ability to challenge and debate issues of importance to the organization.
Good interpersonal skills and a collaborative management style, both face-to-face and virtually.
Good English communication skills both verbal and written.
3-5 years software engineering.
Minimum Education or Certification: 4-year Degree related to IT.
