Embrace the future and revolutionize your business operations with LMTEQ’s ServiceNow AI Solutions. Our meticulously created AI solutions aim to boost the efficiency of your business and streamline daily operations. Leveraging artificial intelligence, machine learning, and natural language processing, LMTEQ provides an extensive range of tools and technologies. These advanced capabilities enable your employees to spearhead more intelligent developments and improve client satisfaction. Discover how our expertise in ServiceNow AI can propel your business into a new era of efficiency and growth.
We empower enterprises to unlock greater value with GenAI. Reduce manual labor to increase productivity; improve user experiences with natural language understanding and customization; shorten time to value with intelligent code; and more.
Powered by ServiceNow GenAI capabilities, we leverage Now Assist to empower every workflow on the platform to boost productivity and efficiency across your organization.
Our ServiceNow AIOps brings cutting-edge artificial intelligence to every corner of your business. Whether you're looking to streamline operations, enhance customer experiences, or optimize employee workflows, our AI solutions are here to help.
Stay ahead of the curve with ServiceNow generative AI. Our generative AI solutions help you create intelligent agents, automate knowledge creation, and enhance service delivery.
Seamlessly integrate AI into your existing ServiceNow platform with our expert solutions. We provide comprehensive ServiceNow AI integration services that ensure your AI tools work in harmony with your current systems, providing a smooth and efficient transition.
Transform your business operations with ServiceNow automation. Our solutions help you automate complex workflows, reduce errors, and increase productivity.
Our ServiceNow AI Implementation includes a wide range of tools and features designed to optimize your business processes and drive growth.
Pain Point : Virtual agents presented difficulties for customers and employees. Employees encountered difficulties in handling multi-turn interactions due to restrictive scripts and limited flexibility, which resulted in errors and inefficiency. Customers experienced frustration with clunky, confusing ordering processes and frequent miscommunications due to the Virtual Agent’s lack of natural language understanding.
Solution : We implemented Now Assist for multi-turn catalog ordering, transforming interactions by enabling natural language conversations. This enhancement improved overall satisfaction for both customers and employees by lowering misconceptions, increasing communication, and making the ordering process more straightforward and seamless.
Pain Point : IT and HR agents often faced an overwhelming number of incident tickets and employee cases. This consumed time and was prone to human errors to read through all the details in each ticket in order to grasp the problem, the steps taken, and the resolution.
Solution : Our AI summary solution expedited this procedure by producing brief, clear summaries with a click. This speeds up decision-making and enhances service delivery by enabling IT and HR representatives to swiftly comprehend the essential elements of each record.
Pain Point : Process owners and agents had to deal with laborious manual data input, massive record volumes, and time-consuming searches for incidents that were similar to previous ones. The process of manually entering data resulted in errors and inefficiencies, and the system became congested with several identical records, which complicated the automation of identification. The inability of agents to locate pertinent historical data resulted in delays with ticket resolution.
Solution : We resolved these problems by automating important procedures as part of our predictive intelligence solution. Through the use of classification models, which predict the Service Offering field, clustering techniques, which streamline record management and identify automation opportunities, and similarity suggestions, which give agents access to pertinent historical data for quicker, more accurate ticket resolution, manual data entry errors were reduced. The total delivery of services, operational effectiveness, and data accuracy were all enhanced by this all-encompassing strategy.
Pain Point : The HRSD and ITSM teams found it challenging with long and complex chat conversations. IT support experienced difficulties comprehending chat details rapidly and faced delays in escalations. HR personnel experienced delays and decreased efficiency as a result of their inability to handle thorough employee inquiries and keep accurate records.
Solution : We implemented chat summarization to allow the HRSD and ITSM teams to streamline their workflows. Now, automated summaries have made it possible to quickly analyze and comprehend chat conversations, greatly cutting down on the amount of time spent on manual processing and enhancing service delivery in general.