FOR IMMEDIATE RELEASE
March 17, 2025
LMTEQ Achieves Fastest Phase One Go-Live in the History of ServiceNow for CapitaLand’s Data Center Transformation.
[Chennai, 17/03/2025] – LMTEQ, a leading digital transformation, and ServiceNow partner is thrilled to announce the successful Phase One Go-Live for CapitaLand’s India Data Center Operations Transformation Project on March 20, 2025. This milestone marks the fastest Phase One Go-Live in the history of ServiceNow implementations, reaffirming LMTEQ’s expertise in delivering rapid and scalable digital transformation solutions.
A Strategic Partnership for Data Center Excellence
CapitaLand, one of Asia’s largest diversified real estate groups, selected LMTEQ as its preferred implementation partner to revolutionize its Data Center Operations and Customer Service Management. After an extensive evaluation of multiple solutions, CapitaLand identified LMTEQ’s tailored ServiceNow-powered Data Center solution as the most flexible, scalable, and business-aligned option for its needs.
With the deployment of this solution, CapitaLand is poised to enhance operational efficiency, improve service delivery, and streamline data center management through AI-driven automation and predictive insights. The rapid Go-Live demonstrates LMTEQ’s commitment to delivering enterprise-grade implementations with minimal disruption to business workflows.
Proof of Concept That Sealed the Deal
LMTEQ’s partnership with CapitaLand was solidified through an extensive Proof of Concept (POC) that showcased a unified, end-to-end solution for data center operations. The POC demonstrated the following:
- Seamless integration with existing IT and operational systems
- AI & automation-driven efficiencies to improve service management
- Real-time operational visibility for informed decision-making
- Uncompromised business process continuity
The results of the POC convinced CapitaLand’s leadership that LMTEQ’s approach would unlock long-term business value without forcing a disruptive overhaul of their current processes.
Phase One Implementation Scope
The first phase of CapitaLand’s Data Center Transformation focused on establishing a robust digital framework to enhance service efficiency, security, and operational visibility. The implementation covered:
- Case & Service Request Management – A structured system to handle customer and internal requests efficiently, ensuring faster resolutions and improved service quality.
- Service Portal – A user-friendly interface providing a centralized access point for request submissions, status tracking, and self-service capabilities.
- Ticket Management & Service Catalog – A streamlined approach for managing Service Requests (SR) and Incident Requests (IR) with automated workflows for seamless request processing.
- Subscription Management – Enabling automated tracking and management of service subscriptions to improve service availability and customer engagement.
- CMDB – Data Center Baseline – Establishing a data-driven foundation for managing critical infrastructure, resource allocations, and service dependencies, ensuring better decision-making and operational control.
- SSO – ADFS Integration – Implementing Single Sign-On (SSO) for internal teams, enhancing security while providing seamless system access.
- MFA for Customers – Strengthening authentication measures with Multi-Factor Authentication (MFA) to enhance data security and access control.
This strategic rollout sets the stage for CapitaLand’s next-gen data center operations, ensuring efficiency, security, and scalability for future expansion.
Delivering Business Value Through ServiceNow
With the successful Phase One deployment, LMTEQ’s ServiceNow Data Center solution is set to deliver significant business benefits in the following phases, including:
- Improved Service Delivery – Enhanced client service through streamlined workflows.
- Real-Time Data Center Visibility – Centralized dashboards for space utilization and forecasting.
- Automated Asset Management – QR code-based tracking for preventive maintenance.
- Optimized Order-to-Cash Process – Seamless lead management to billing automation.
- Integrated Operations Excellence – Unified Customer Service Management (CSM) for incidents, requests, and service delivery.
- Cost Reduction & Process Efficiency – AI-driven automation to minimize manual efforts.
A Testament to LMTEQ’s Expertise & Commitment
The Road Ahead
As the partnership progresses, LMTEQ will continue to enhance CapitaLand’s Data Center ecosystem by:
- Expanding automation capabilities for predictive maintenance and intelligent monitoring.
- Strengthening API integrations with third-party systems such as ERP, IoT Monitoring, SCADA, and NMS.
- Rolling out advanced AI-driven analytics to further optimize data center operations.
“This successful Go-Live represents a monumental achievement for LMTEQ. It not only reinforces our expertise in ServiceNow implementations but also sets a new benchmark for speed and efficiency in data center digital transformation,” said Manavalan Karunanithi, Chief Executive Officer at LMTEQ.
About LMTEQ
PR Contact
Rishi Varbhan – Pre-Sales
rishi.varbhaan@lmteq.com
LMTEQ LLP