Home » Case Studies » ServiceNow » LMTEQ’s ServiceNow HRSD and a ATS for Hiring and Onboarding
Reduction in the Hiring cycle
Reduced incident resolution times Utilization
Improvement in candidate satisfaction
Our client who has a major global footprint in the professional service sector faced inefficiencies in its recruitment and onboarding processes. The company relied on manual workflows, spreadsheets, and disparate tools for hiring and onboarding new employees. HR teams struggled with slow approvals, decentralized candidate data, and inconsistent onboarding experiences.
To modernize its HR operations, the company sought LMTEQ for an integrated solution that would streamline recruitment, automate processes, and enhance talent management while ensuring a seamless employee journey from hiring to onboarding.
LMTEQ ServiceNow team closely worked with the client to understand the requirements and the current infrastructure and proposed ServiceNow HRSD with a custom ATS solution built on top of the HRSD module.
The client’s existing hiring process was manual, fragmented, and time-consuming, creating bottlenecks and inefficiencies.
The hiring process depended on spreadsheets and email-based approvals, leading to delays and errors in decision-making. Recruiters struggled to track candidates as data was stored across multiple sources, often causing duplication and inefficiencies. The lack of a centralized system meant that hiring managers had no visibility into the hiring funnel, making it difficult to analyze conversion rates and identify bottlenecks.
Additionally, vendor management was disorganized, with limited performance tracking and compliance monitoring, resulting in inconsistencies in external hiring.
The company experienced a 30% reduction in hiring cycles, with automated workflows cutting down approval delays and reducing hiring bottlenecks. Centralized data management eliminated spreadsheet dependencies, providing a single source of truth for all applicant information. Vendor coordination became more structured, improving hiring timelines and reducing communication gaps. By leveraging AI-driven insights, HR teams could make data-backed hiring decisions, optimize budget allocations, and enhance workforce planning.
New hires experienced a standardized and automated onboarding process, reducing onboarding times by 50% and ensuring a seamless transition into the organization. Predictive intelligence enabled smarter workforce forecasting, aligning hiring strategies with business objectives. The introduction of role-based dashboards provided real-time performance tracking, improving HR’s ability to monitor, analyze, and optimize hiring efforts efficiently.
