SAP, ServiceNow, and Salesforce Cloud Service Consulting Company | LMTEQ
ServiceNow technical manager
No. of Opening
1
Location
Remote
Experience
10+ years
Responsibilities:
Experience: 10 to 14 years
- Manage end to end ServiceNow projects.
- Hands on experience on ServiceNow implementation and Service Improvement Projects.
- Project management skill, Good in customer and team handling.
- Support on business development and provide solutions to various customer based on the requirement.
- Aware about industry best practices like ITIL, ISO 20000, ISO 27000, COBIT, SIAM etc.
- Provides analysis of problems while working toward solutions to technical issues.
- Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
- Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
- Configuration/Customization of the ServiceNow system including workflows.
- Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications.
- Perform user account administration and governance, including group maintenance, user.
- Roles and process user license tracking, and monitoring of single-sign on providers.
- Develop custom reports for end-users that require assistance with report creation.
- Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.
- Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
- Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
- Functional knowledge of ITSM processes and best practices.
- Experience with other ITSM solutions such as Remedy, Salesforce etc.
- TIL v3 Foundation certification or beyond.
- Familiar with web services integrations using SOAP and REST.
- Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
- Works directly with IT Management to align ServiceNow with IT organization strategy.
- well experience as a System Administrator/Developer of a service management
application, preferably ServiceNow. - Good hands on of project management skills like project planning, tracking, configuration management, Risk identification and mitigation.
- Candidate must have good understanding of Agile.
- Should have managed the team of 10 members at least.