SAP, ServiceNow, and Salesforce Cloud Service Consulting Company | LMTEQ
ServiceNow DevOps Engineer
No. of Opening
3+
Location
Remote
Experience
6+ Years
About LMTEQ
LMTEQ is a trusted global ServiceNow partner, delivering innovative solutions and services that empower businesses to unlock the full potential of their ServiceNow investments. Our expertise spans IT Operations Management, Service Management, and the latest DevOps methodologies, helping our clients streamline operations, enhance efficiency, and achieve digital transformation. We have a strong footprint across the Americas, Europe, and Asia, serving clients in industries such as finance, healthcare, automotive, and technology.
As a ServiceNow Build Partner, we bring a unique blend of technical expertise and industry knowledge, supported by a team of certified ServiceNow professionals who specialize in advanced DevOps implementations. By joining LMTEQ, you become part of a team that values innovation, technical excellence, and collaboration. We provide our employees with opportunities to work on challenging projects for leading organizations globally, fostering a culture of continuous learning and professional growth.
Role Description
The ServiceNow DevOps Engineer will be responsible for implementing and managing DevOps solutions on the ServiceNow platform, with a primary focus on CI/CD (Continuous Integration/Continuous Delivery) processes, infrastructure management, and automation. The ideal candidate will have extensive experience working with ServiceNow integrations, webhooks, and change management workflows, as well as a deep understanding of agile methodologies. This role may also involve managing a team of DevOps engineers and collaborating with cross-functional teams to drive infrastructure optimization, implement best practices, and deliver high-quality ServiceNow solutions.
Key Responsibilities
- Drive CI/CD implementation for infrastructure and security management, integrating with ServiceNow and other tools using APIs and webhooks.
- Led the development and management of ServiceNow DevOps pipelines and workflows, ensuring efficient build, deployment, and operations processes.
- Bring agile methodologies and automation practices to infrastructure operations and code development, optimizing service delivery.
- Stay up-to-date with emerging security technologies, vulnerabilities, risks, and trends to implement best security practices and infrastructure optimization.
- Manage a team of 4-6 DevOps engineers, fostering a collaborative and high-performance environment.
- Develop and implement formal team processes, metrics, and operational goals; drive adoption of these processes and measure performance against set objectives.
- Coordinate and report on key team results, ensuring alignment with organizational objectives.
- Collaborate with product management, design, development, and support teams to deliver high-quality solutions and meet project deadlines.
- Identify, communicate, and recommend best practices for DevOps operations, infrastructure management, and continuous improvement.
- Use critical thinking to address complex and ambiguous problems with innovative solutions.
Qualifications and Skills
- 6+ years of hands-on DevOps experience, with a focus on the build, deploying, and managing infrastructure.
- 3+ years of experience managing DevOps teams and driving technical projects.
- Advanced experience with ServiceNow integrations, change management, and workflow configurations.
- Proficiency in Linux system administration, scripting (Python, Shell, Go), and file system management.
- Strong understanding of infrastructure and platform operations, deployments, and DevOps best practices.
- Experience with high-traffic workloads on distributed systems, preferably with Java-based applications.
- Proven ability to drive architectural discussions and influence technical decisions to simplify and optimize infrastructure.
- Familiarity with public cloud technologies such as Microsoft Azure, Amazon EC2, and related infrastructure concepts (IP networking, load balancers, block and file storage, etc.).
- Working understanding of related internet protocols (DNS, LDAP, NTP, SMTP, HTTP).
- Excellent communication skills, both written and verbal.
Additional Requirements (Plus)
- Working knowledge of container technologies like Docker or Kubernetes.
- Experience with network technologies and troubleshooting network issues.
- Knowledge of JVM-based applications and performance engineering is a plus.
- Familiarity with monitoring tools and performance optimization for distributed systems.
- Experience participating in compliance audits and ensuring adherence to security controls.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
- Experience with ServiceNow DevOps module and integration with external tools is a plus.