SAP, ServiceNow, and Salesforce Cloud Service Consulting Company | LMTEQ
ServiceNow Business Analyst
No. of Opening
1
Location
Hyderabad/Bangalore
Experience
6 to 8 years
Join Us Today
Job Description :
- 3+ years of experience working in an agile development environment as a business analyst.
- 3+ years of ServiceNow experience including but not limited to the following:
- Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR.
Building reports and dashboards for internal team use as well as end users.
- Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each.
- Hands on experience with modifying form and list views in ServiceNow.
- Experience setting up and managing a Visual Task Board (VTB)
- Ability to understand business processes and translate into technical specifications.
- Working understanding of SDLC and Agile development best practices.
- Excellent oral and written communication skills (English language).
- Strong conceptual and analytical skills, which demonstrate unique problem-solving approaches.
- Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment.
- Customer-focused approach with outstanding interpersonal skills.
- Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams.
Preferred Qualifications :
- ServiceNow Certified Systems Administrator (CSA).
- ITIL v3 or v4 certification.
- ScrumMaster certification (CSM).
- Understanding of Managed Service providers and how they work with various customers.
- PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification.