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Senior member of tech staff

No. of Opening

1

Location

Noida

Experience

4+ years

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Role Summary:

client is looking for a Senior member of technical staff (SMTS) having very good understanding of ServiceNow.

Responsibilities:

Manage:

  •  Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support and development of ServiceNow.

  • Complete development, configuration and workflow administration to support business processes in the platform.

  • Project and people management skill, Good in customer handling.

  • Support on business development and provide solutions to various customer base don the requirement.

  • Provides analysis of problems while working toward solutions to technical issues.

  • Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.

  • Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
  • Configuration/Customization of the ServiceNow system including workflows.

  • Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications.

  • Management of platform life-cycle.

  • Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management.

  • Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers.

  • Develop custom reports for end-users that require assistance with report creation.

  • Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.

  • Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)

  • Advanced ServiceNow skills such as workflow development and custom application development is nice to have.

  • Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer.

  • Functional knowledge of ITSM processes and best practices.

  •  Experience with other ITSM solutions such as Remedy, Salesforce etc. ITIL v3 Foundation certification or beyond.

  •  Familiar with web services integrations using SOAP and REST.

  • Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.

  • Works directly with IT Management to align ServiceNow with IT organization strategy.

Execute:

  • Well experience as a System Administrator/Developer of a service management application, preferably ServiceNow.

  • Base Location: Noida, but flexible to travel.