We are all aware that the ServiceNow product suite is not just large, but enormous. The platform provides enterprise-wide solutions, frequently with industry-specific capabilities. Because of this, we know that it can be difficult to remain mindful of everything the company offers, particularly if a portion of the platform only applies to you and your job function.
ServiceNow’s latest invention is Legal Service Delivery; their internal division is wholly focused on developing new concepts for digital processes driven by the Now Platform. They introduced a simple legal process in early 2015 that routes employee legal queries, and they ended up with over 200 clients adopting a customized version of the platform to better serve their needs.
This demonstrated that there was a market for legal workflow technologies. ServiceNow serves as ‘Customer Zero’ for the company’s Legal Service Delivery experiment, assisting their own legal staff in managing requests more effectively, better understanding capacity, and identifying possibilities for self-service and automation.
Key advantages and Takeaways from Legal Service Delivery
- With a fully integrated solution, you can maximise the potential of the ServiceNow platform.
- Make use of self-service experiences to keep track of all legal inquiries.
- Boost practitioner output with just one legal counsel centre
- Simple matter templates that you may customise to reflect your most popular legal practises and rules
- Utilise virtual agents to automate replies to frequent legal inquiries.
- With real-time reporting, learn more about current demand and trends.
- Using industry best practise procedures, deliver a quicker time to value.
- Categorise and allocate legal requests automatically for quick team reaction
LMTEQ and ServiceNow Legal Service Delivery provide an unmatched solution for companies seeking to improve their legal service. This potent combination enables businesses to automate operations, enhance compliance, obtain valuable insights, and ultimately achieve greater business outcomes. Organizations can streamline operations, reduce risks, ensure legal compliance, and make data-driven decisions by leveraging the capabilities of AI-driven contract management and intelligent workflows.
ServiceNow implementation services further enhance the effectiveness of Legal Service Delivery by providing expert guidance and support throughout the implementation process. These services ensure that organizations can harness the full potential of ServiceNow’s platform, customize it to their specific legal requirements, and seamlessly integrate it into their existing workflows. With right ServiceNow implementation services, you are half way through the successful legal service delivery.
The future of providing legal services is here. Transform your legal operations and witness firsthand the effectiveness of automation and intelligent workflows.
Contact our experts for more information and to step up your legal service.