Boost visibility across your IT landscape for data-driven strategic business executions through our CMDB management services.
We recognize that every organization has unique needs and uses for its databases. That’s why our experts work closely with your IT team to gather detailed information on your technical and non-technical entities, including applications, asset tagging, hardware changes, user counts, locations, software versions, hardware updates, and more for high availability of assets, space, and recording asset lifecycle events to ensure industry-standard ServiceNow CSDM (Common Service Data Model) practices in your organization
Utilizing the ServiceNow Discovery automated process, you can seamlessly scan and identify all components within your IT environment, ensuring the maintenance of an accurate CMDB 360 view.
Build a robust application service map, integrating all devices and configuration profiles, empowering proactive resolution of operational issues based on business impact.
Mitigate operational risk by utilizing service graph connectors for importing third-party data into the CMDB, employing predefined rules to uphold data integrity.
CMDB
Workspace
Change
Management
Data
Acquisitions
Visualization
and Reporting
Monitoring and upkeep of discovery processes
Monitoring and upkeep of integration processes
Monitoring the CMDB health status
Assignment of CI ownership
Integration of usage and processes
Governance and management throughout the lifecycle
Handling enhancement requests
Management of relationship type
Modifying classes, fields, and attributes
Utilizing a top-down mapping approach, we assist in mapping dependencies between applications and services. Additionally, with the Service Mapping Lifecycle flow, we streamline the setup-to-deployment process, enhancing visibility, ensuring high availability, and automating discovery.
Breaking down silos we help you to maintain a single system of action that spans various IT management functions for better IT resource utilization.
We aid you in pinpointing the underlying cause of an issue by facilitating the triage of relevant logs and analysis of raw data, thus averting IT disruptions before they impact your users.
We aid you in ingesting data from external sources into your CMDB and ensure data integrity and consistency to create a comprehensive view of enterprise data between solutions.
We assist you in managing accurate infrastructure configuration and its impact on business services.
We help you to integrate your CMDB with the service catalog to facilitate self-service provisioning and request fulfillment to accelerate service delivery.
By leveraging APIs or custom scripts, we help you to integrate your CMDB with third-party tools and systems for better interoperability and scalability.
Our client, a prominent US-based financial services company, faced significant challenges in their data centers due to configuration drift, inefficient asset lifecycle management, poor resource utilization and data duplication. These issues resulted in increased operational costs, reduced system reliability, and lack of visibility into their IT assets. Implementing a CMDB-managed services solution, our ServiceNow experts deployed automated discovery tools for accurate asset inventory, continuous monitoring for configuration consistency, and comprehensive asset lifecycle tracking from procurement to disposal. Our team employed the CI Identification and Reconciliation approach to eradicate data duplication. This led to a 30% decrease in unplanned downtime, a 20% reduction in asset over-provisioning, and a 25% reduction in operational costs through optimized resource allocation.
