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ServiceNow AI Enterprise Solution

Work Like It's 2050 with
AI Today!

Embrace the future and revolutionize your business operations with LMTEQ’s ServiceNow AI Solutions. Our meticulously created AI solutions aim to boost the efficiency of your business and streamline daily operations. Leveraging artificial intelligence, machine learning, and natural language processing, LMTEQ provides an extensive range of tools and technologies. These advanced capabilities enable your employees to spearhead more intelligent developments and improve client satisfaction. Discover how our expertise in ServiceNow AI can propel your business into a new era of efficiency and growth.

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AI Enhanced Enterprise Innovations

We empower enterprises to unlock greater value with GenAI. Reduce manual labor to increase productivity; improve user experiences with natural language understanding and customization; shorten time to value with intelligent code; and more.

Explore Now Assist
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Explore Now Assist​

Powered by ServiceNow GenAI capabilities, we leverage Now Assist to empower every workflow on the platform to boost productivity and efficiency across your organization.

  • Seamless cross module implementation within your organization.
  • AI-driven overviews and insights automate manual tasks for agents and operators, leading to faster operations and resolution.
  • Turn use cases and incidents into knowledge articles, smart search results, and work notes for agents and employees.
  • Leverage intelligent flow and code and app generation to aid developers to write scripts quickly using AI-generated code based on text or code prompts.
ServiceNow AI Platform
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ServiceNow AI Platform

We revolutionize operations and customer experience with productive AI systems to minimize complexity, break down silos, and connect seamlessly. Examine how we can aid businesses to generate new ideas and make informed decisions.
  • Develop and oversee no-code automated workflows to improve productivity, cut expenses, eradicate monotonous tasks, and increase efficiency across your organization.
  • Employ the Now Platform to give managers, agents, and employees more control. Prioritize and route tasks automatically, and use real-time data to respond to issues and offer solutions promptly.
  • Achieve scalable expansion and unified business operations with centralized data model and architecture for cross-enterprise workflow capabilities.
  • Using third-party integrations, extend the workflows and capabilities of your ServiceNow environment throughout the organization’s ecosystem to optimize your business procedures.

Our ServiceNow AI Solutions

Our ServiceNow AIOps brings cutting-edge artificial intelligence to every corner of your business. Whether you’re looking to streamline operations, enhance customer experiences, or optimize employee workflows, our AI solutions are here to help.

  • Advanced Machine Learning :- Utilize ServiceNow machine learning capabilities to predict outcomes, automate repetitive tasks, and uncover insights from your data.
  • ServiceNow GenAI :- Implement generative AI to create more efficient virtual agents, enhance search functionalities, and support automated configuration and extension tools.

Stay ahead of the curve with ServiceNow generative AI. Our generative AI solutions help you create intelligent agents, automate knowledge creation, and enhance service delivery.

  • Virtual Agents :- Develop virtual agents that provide accurate and efficient responses to customer inquiries.
  • Knowledge Management :- Use generative AI to automate the creation and maintenance of knowledge bases, ensuring your team has access to up-to-date information.

Seamlessly integrate AI into your existing ServiceNow platform with our expert solutions. We provide comprehensive ServiceNow AI integration services that ensure your AI tools work in harmony with your current systems, providing a smooth and efficient transition.

  • Custom AI Models :- Develop and deploy custom AI models tailored to your specific business needs. Our team ensures that these models are integrated with your workflows for maximum impact.
  • Intelligent Automation :- Leverage intelligent automation to reduce manual work, improve accuracy, and enhance overall operational efficiency.

Transform your business operations with ServiceNow automation. Our solutions help you automate complex workflows, reduce errors, and increase productivity.

  • Automation Engine :- Use ServiceNow’s Automation Engine to connect and orchestrate tasks, data, and workflows across your organization.
  • AI-Driven Processes :- Implement AI-driven processes and strategies to automate routine tasks, allowing your team to focus on strategic initiatives, proactively manage and resolve IT issues before they impact your business.

Our ServiceNow AI Implementation includes a wide range of tools and features designed to optimize your business processes and drive growth.

  • AI-Powered Insights :- Gain actionable insights from your data with AI-powered analytics and reporting tools.
  • Enhanced User Experiences :- Improve user experiences with AI-enhanced interfaces and personalized interactions.

Our ServiceNow AI Features

Conversational
intelligence

Leverage conversational AI-powered virtual agents to manage client inquiries and issues, improving self-service and relieving the workload of live agents. Give customers and employees immediate assistance and arm them with AI-driven solutions.

Intelligence
Search

Provide actionable results, offer accurate answers from knowledge articles and FAQs, personalize search results, and leverage generative AI and ML for pertinent responses. Use Natural Language Query (NLQ) to obtain quick, user-specific insights.

Predictive
intelligence

Leverage AI to expedite problem-solving, automate workflows, and categorize and route incidents. Use smart and auto-suggestions to speed up resolutions, identify major incidents fast and enhance communication through NLU.

Document intelligence
(DocIntel)

DocIntel automates data extraction from documents in JPEG, PNG, or PDF formats, including invoices, forms, and identity papers. By automating repetitive tasks like data entry and form filling, seamlessly integrate these AI solutions into broader automation workflows, boosting productivity, reducing errors, and saving time.

Performance
Analytics

Real-time analytics that predict trends, allocate resources wisely, and promote continuous improvement via virtual agents and machine learning can streamline operations and make data-driven decisions.

Operational
intelligence

Evaluate the performance and health of IT services using both historical and real-time data. Do away with the need for manual threshold management by using ML to find problems, automatically define dynamic thresholds, and expedite performance monitoring.

LMTEQ’s ServiceNow AI Use Cases

A tablet displaying a conversation between a virtual agent and a customer, with the text shown as strikethrough.

Now Assist Multi-Turn Catalog Ordering

Pain Point : Virtual agents presented difficulties for customers and employees. Employees encountered difficulties in handling multi-turn interactions due to restrictive scripts and limited flexibility, which resulted in errors and inefficiency. Customers experienced frustration with clunky, confusing ordering processes and frequent miscommunications due to the Virtual Agent’s lack of natural language understanding.

Solution : We implemented Now Assist for multi-turn catalog ordering, transforming interactions by enabling natural language conversations. This enhancement improved overall satisfaction for both customers and employees by lowering misconceptions, increasing communication, and making the ordering process more straightforward and seamless.

Incident data summarized by Now Assist AI displayed on the monitor.

Incident/Case Summarization for Agents and Fulfillers

Pain Point : IT and HR agents often faced an overwhelming number of incident tickets and employee cases. This consumed time and was prone to human errors to read through all the details in each ticket in order to grasp the problem, the steps taken, and the resolution.

Solution : Our AI summary solution expedited this procedure by producing brief, clear summaries with a click. This speeds up decision-making and enhances service delivery by enabling IT and HR representatives to swiftly comprehend the essential elements of each record.

A light bulb is divided into four quadrants. Each quadrant has predictive intelligence features like classification, clustering, similarity, and documentation with dedicated icons.

Predictive Intelligence - Classification, Clustering, and Similarity for Process Owners and Agents

Pain Point : Process owners and agents had to deal with laborious manual data input, massive record volumes, and time-consuming searches for incidents that were similar to previous ones. The process of manually entering data resulted in errors and inefficiencies, and the system became congested with several identical records, which complicated the automation of identification. The inability of agents to locate pertinent historical data resulted in delays with ticket resolution.

Solution : We resolved these problems by automating important procedures as part of our predictive intelligence solution. Through the use of classification models, which predict the Service Offering field, clustering techniques, which streamline record management and identify automation opportunities, and similarity suggestions, which give agents access to pertinent historical data for quicker, more accurate ticket resolution, manual data entry errors were reduced. The total delivery of services, operational effectiveness, and data accuracy were all enhanced by this all-encompassing strategy.

On a mobile screen, an agent requests a chat summarization from Now Assist AI, which promptly generates the summary.

Chat Summarization for Agents and Fulfillers

Pain Point : The HRSD and ITSM teams found it challenging with long and complex chat conversations. IT support experienced difficulties comprehending chat details rapidly and faced delays in escalations. HR personnel experienced delays and decreased efficiency as a result of their inability to handle thorough employee inquiries and keep accurate records.

Solution : We implemented chat summarization to allow the HRSD and ITSM teams to streamline their workflows. Now, automated summaries have made it possible to quickly analyze and comprehend chat conversations, greatly cutting down on the amount of time spent on manual processing and enhancing service delivery in general.

Why Choose LMTEQ as a
ServiceNow Service Provider?

  • Certified ServiceNow Professionals.
  • Expertise in Implementation and Integration.
  • Tailored Solutions to Meet Your Needs.
  • Time-Zone Aligned Support.
  • Top-Notch Ongoing Support and Optimization Services.

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