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Table of Contents 1. Execution as a Differentiator, Not a Claim 2. CapitaLand – Fastest Implementation in ServiceNow India History (11Days) 3. Anupalan– Accelerating Customs and Logistics Operations 4. Xencia…
Table of Contents 1. Introduction – Why ServiceNow Telecom Transformation Is Critical Today 2. Challenges That Make Telecom Transformation Essential 3. Why Traditional Tools Fail and How ServiceNow Telecom Solutions…
Table of Contents 1. What Is Agentic AI in ServiceNow ITOM? 2. 10+ ServiceNow ITOM Agentic AI Use Cases 3. Conclusion 3. Frequently Asked Questions (FAQs) Enterprise IT operations are…
Table of Contents 1. Automated Case Triage and Routing 2. Self-Service and Autonomous Resolution 3. Predictive Resolution Suggestions 4. Customer Sentiment Analysis and Prioritization 5. Knowledge Article Recommendations 6. Automated…
Table of Contents Understanding the Concept – From Alert to Action A Gentle Introduction to AI Agents Why Integrate Site24x7 with ServiceNow? Prerequisites How the Integration Works Step-by-Step: Setting Up…
Table of Contents Understanding ServiceNow Agentic Playbooks Key Features and Benefits of Agentic Playbooks Step-by-Step Example – Agentic Playbook for IT Incident Response More Real-World Use Cases Why Agentic Playbooks…
Table of Contents What Is Microsoft Sentinel & Why Integrate with ServiceNow? Use Case Focus – Sentinel Alerts → Auto-Created SIR in ServiceNow Extending with an AI Agent Other Use…
Table of Contents What is a System of Action CRM — Gentle Introduction to AI Agents Step-by-Step – How to Create an AI Agent in ServiceNow CRM Use Case –…
Table of Contents Understanding the Role of ServiceNow Developers Gentle Introduction to AI Agents in ServiceNow Step-by-Step Developer Guide – Building a Simple AI Agent in ServiceNow ServiceNow Development Best…
Table of Contents The Telecom Industry at a Crossroads What is ServiceNow TSOM? The Pain Points of Today’s Telecom Operators Key Features of ServiceNow TSOM Before vs After ServiceNow TSOM…