Imagine AI agents that not only talk to your customers but also learn from human expertise—delivering smarter solutions, boosting efficiency, and taking your customer satisfaction to new heights. With the ServiceNow Xanadu AI release, your business can make this a reality!
ServiceNow is a platform dedicated to business transformation that boosts customer agility, enhances performance, and improves operational resilience. As one of the frontrunners in the AI industry, ServiceNow released its biggest AI release yet with a plethora of features that are poised to improve personalization and value to the end-users.
Whether you’re a new user seeking a robust AI workflow platform or a veteran looking to explore new AI possibilities, we have all the information you need about ServiceNow’s latest major AI release – Xanadu!
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The Most Important Feature From the ServiceNow Xanadu Release – ServiceNow AI Agent.
Amy Lokey, Chief Experience Officer at ServiceNow, highlighted an important point in the discussion around AI adoption. While there’s a lot of enthusiasm about integrating AI into the workplace, she noted that many companies are just starting to grasp its true value. What’s crucial, she explained, is that the success of AI depends largely on the platform it operates on.
This insight is particularly relevant because ServiceNow has already transformed how businesses function by streamlining processes and enhancing efficiency. The next natural step in this evolution is the introduction of the AI Agent, a key feature in the ServiceNow Xanadu release. This powerful tool is set to redefine the way people work, making AI-driven solutions an integral part of everyday operations.
How ServiceNow AI Agent Works
The ServiceNow AI Agent is like a personal assistant that helps employees make better decisions and improve customer experiences. Here’s how it works:
Imagine starting your day with a clear overview of everything on your plate—tasks, updates, priorities, even your coffee breaks—all laid out for you in one window. The ServiceNow AI Agent gathers real-time data on performance metrics (KPIs and KRIs), keeping you up to speed. Plus, it takes care of repetitive tasks so you can focus on more meaningful work.
When the AI needs approval, it generates a case with all the details you need—the priority, the time to complete, and the steps it has already tried. It even suggests the best possible solution using tools like case summarization and the knowledge base. Your role is simple—review, approve, and let the AI Agent do the rest.
Database Designed for Speed and Scale – RaptorDB Professional
Another standout feature of the ServiceNow Xanadu AI release is the introduction of RaptorDB Professional, a high-performance database that processes data with remarkable speed. What sets RaptorDB apart are its two key features—the integrated column store index and parallel processing.
The integrated column store index automatically indexes and compresses large datasets for faster performance. When a query is made, instead of scanning all the data, it only processes the relevant information. This method improves data analytics speed by 27%*, according to ServiceNow.
*Based on the result provided by the ServiceNow after Now-Bench ServiceNow RaptorBD Professional Vs MariaDB
See and Make Decisions At Lightning Speed – Data Visualization Generator
Now Assist with Business Functions
Now Assist with SecOps
Transfer interactions with AI-driven incident summarizations and interactive Q&A enable automatic prioritization and response to security events in ServiceNow SecOps. This approach helps organizations efficiently scale their incident response protocols by streamlining the assessment, prioritization, and resolution processes for critical security threats. As a result, response times are significantly accelerated, ensuring that teams can focus on the most urgent incidents while maintaining a proactive stance on security management.
Now Assist with Sourcing and Procurement Operations
This allows employees to submit requests effortlessly through conversational prompts in Now Assist. This streamlined approach enhances compliance and accuracy while minimizing friction during fulfillment. By removing the need to navigate complex systems, employees can easily initiate procurement requests or access relevant information.
Other Highlights
Change Summarization – This allows the IT team to summarize the change requests and access related data faster. This enables them to make informed decisions easily. Available in Now Assist for ITSM.
Key Takeaway
n the whole, the ServiceNow Xanadu AI release marks a significant leap forward in AI-driven solutions for businesses. With innovative features like the AI Agent, RaptorDB Professional, and advanced data visualization tools, organizations can streamline operations, enhance customer experiences, and make more informed decisions.
As Amy Lokey pointed out, the success of AI implementation hinges on the strength of the platform it operates on, and ServiceNow is well-positioned to deliver exceptional value. By integrating these powerful capabilities, businesses can not only respond to challenges more effectively but also unlock new opportunities for growth and efficiency.
The future of work is here, and with ServiceNow Xanadu, it’s smarter and more agile than ever.
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Frequently Asked Questions (FAQs)
1. What is ServiceNow Xanadu?
ServiceNow releases significant updates to its platform twice a year, naming each release after a popular city. The latest major release is called ServiceNow Xanadu, and it focuses entirely on AI. ServiceNow Xanadu was launched on September 10, 2024.
2. Can Now Assist integrate with Microsoft Copilot?
Yes, with the release of ServiceNow Xanadu, employees can now enjoy the best of both worlds. The integration allows Microsoft Copilot to automate self-service for employees, while Now Assist in Microsoft Teams provides real-time responses to their queries and even helps in initiating workflows.
3. What is Now Assist Skill Kit?
Now Assist Skill Kit is a kit that helps businesses create a custom GenAI solution based on their requirements. With it, you can create a solution that is not yet available in Now Assist.
4. When will be the next ServiceNow release?
The next planned major ServiceNow release, Yokohama, is scheduled for the second quarter of 2025.