ServiceNow SPM (ITBM) Developer

Job Overview:

As a ServiceNow Developer, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization.

Responsibilities:

Requirements Analysis:

Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications.

Design and Development:

Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.
Experience in Configuring various ServiceNow ITBM modules (APM ,PPM and Financial Management Process.).
Thorough understanding and exposure on ServiceNow ITBM Modules like APM, PPM, Resource, Timecards, Budget, and Investments.
Developing Configuration item relationships for Business Capabilities, Information Objects, Business Applications, and Application Services.
Working knowledge of integrating APM with other ServiceNow modules including ITSM and SAM.
Good exposure to Performance Analytics, Reporting, Dashboards, and Workbench development would be a plus.

Integration:

Integrate ServiceNow with other systems and applications as needed.
Develop and maintain integrations using web services, APIs, and other integration technologies.

Collaboration:

Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions.
Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs.

Testing and Quality Assurance:

Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions.

Documentation:

Create and maintain technical documentation, including design specifications, user guides, and test plans.

Support and Maintenance:

Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner.

Training:

Train end-users and support teams on new features and functionality.

Qualifications:

Strong understanding of ServiceNow core and best practices
Expertise in ITBM (IT Business Management / SPM (Strategic Portfolio Management) / Application Portfolio Management (APM) / Project Portfolio Management (PPM) / Technology Portfolio Management (TPM).
Including applications (Demand Management, Innovation Management, Strategic Planning Workspace, Resource Management Financial Management and Project Management).
Hands-on experience in scripting like Client Scripts, UI Policy, Business Rules, Script Includes, UI Actions, Workflow/Flow and ACLs along with Performance Analytics.
Experience in Integration (SOAP, REST, JSON and Scripted Web Services) with 3rd party tools.
Strong consulting skills to engage with customers during discovery workshops. Excellent presentation and communication abilities to articulate the value of SPM solutions.

Good To Have Skill:

ServiceNow ITSM & ITOM with CSDM & CMDB.
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) certification recommended.
Agile 2.0, DevOps.
Good knowledge of Agile and scrum practices.

ServiceNow SPM (ITBM) Developer

Job Overview:

Responsibilities:

Qualifications:

Good To Have Skill:

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