Hands on experience on ServiceNow implementation and Service Improvement Projects.
Project management skill, Good in customer and team handling.
Support on business development and provide solutions to various customer based on the requirement.
Aware about industry best practices like ITIL, ISO 20000, ISO 27000, COBIT, SIAM etc.
Provides analysis of problems while working toward solutions to technical issues.
Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
Configuration/Customization of the ServiceNow system including workflows.
Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications.
Perform user account administration and governance, including group maintenance, user.
Roles and process user license tracking, and monitoring of single-sign on providers.
Develop custom reports for end-users that require assistance with report creation.
Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.
Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
Functional knowledge of ITSM processes and best practices.
Experience with other ITSM solutions such as Remedy, Salesforce etc.
TIL v3 Foundation certification or beyond.
Familiar with web services integrations using SOAP and REST.
Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
Works directly with IT Management to align ServiceNow with IT organization strategy.
well experience as a System Administrator/Developer of a service management application, preferably ServiceNow.
Good hands on of project management skills like project planning, tracking, configuration management, Risk identification and mitigation.
Candidate must have good understanding of Agile.
Should have managed the team of 10 members at least.
