Senior member of tech staff

Complete development, configuration and workflow administration to support business processes in the platform.

Project and people management skill, Good in customer handling.

Support on business development and provide solutions to various customer base don the requirement.

Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.

Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications.

Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management.

Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers.

Develop custom reports for end-users that require assistance with report creation.

Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.

Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)

Advanced ServiceNow skills such as workflow development and custom application development is nice to have.

Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer.

Functional knowledge of ITSM processes and best practices.

 Experience with other ITSM solutions such as Remedy, Salesforce etc. ITIL v3 Foundation certification or beyond.

Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.