We are seeking a skilled and experienced ServiceNow Product Lead with a strong background in IT Service Management (ITSM) and HR Service Delivery (HRSD).
The ideal candidate will have a deep understanding of ServiceNow platform capabilities and will play a critical role in driving the development and implementation of ITSM and HRSD solutions within our organization.
As a ServiceNow Product Lead, you will collaborate with cross-functional teams to gather requirements, design solutions, and ensure successful delivery of ServiceNow projects.
Roles & Responsibilities:
Serve as the subject matter expert for ServiceNow ITSM and HRSD products and related functionalities.
Lead the end-to-end implementation and configuration of ServiceNow ITSM and HRSDmodules, ensuring alignment with business requirements and best practices.
Collaborate with stakeholders to gather requirements, define project scope, and create detailed project plans.
Design and configure ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes.
Collaborate with development teams to customize ServiceNow applications using JavaScript, Glide APIs, and other relevant technologies.
Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
Provide technical guidance and mentorship to junior team members, promoting knowledge sharing and professional growth.
Collaborate with internal teams and external vendors to resolve technical issues and ensure the smooth operation of the ServiceNow platform.
Stay updated with the latest ServiceNow releases and proactively identify opportunities to enhance existing processes and functionalities.
Monitor ServiceNow system performance, identify areas for optimization, and implement necessary improvements.
Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience (5-8 years) working as a ServiceNow Developer, Consultant, or Administrator with a focus on ITSM and HRSD.
Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, Service Catalog, HR Case Management, and Employee Service Center.
Solid understanding of ITIL best practices and their application in the ServiceNow environment.
Experience with ServiceNow development, including configuring workflows, business rules, UI policies, and scripting using JavaScript.
Familiarity with web technologies such as HTML, CSS, and AngularJS.
Excellent problem-solving skills and ability to troubleshoot technical issues independently.
Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
Experience leading ServiceNow implementation projects and managing a team of developers or administrators is a plus.
